Innovation at Fred Hotels Zurich: Own Physiotherapist for the Housekeeping Team

At 8 a.m. in the Fred Hotel Zurich at the main station, music and relaxed chatting fill the meeting room «Kreis 5» on the first floor. The housekeeping team is doing their daily warm-up exercises and exchanging ideas. «Each of us woman is responsible for an exercise that she leads and demonstrates,» says Oxana Burban, housekeeping manager. «The joint exercise is good for us – not just physically. It’s our moment to arrive, connect, and start the day with laughter.»

Health Promotion in the Hospitality Industry – Fred Tschanz as a Pioneer

The exercises were put together by physiotherapist Sandra Deicke . One of her specialties is corporate health management. She supports companies in creating conditions that contribute to the long-term health and satisfaction of employees. «I have had mandates with gardeners or in nursing – but Fred Tschanz is the first hospitality business I get to accompany.» Initially, Sandra Deicke accompanied each employee to the floors and observed which tasks are physically challenging and how they move while performing them.

Targeted Strengthening: With the Right Technique to More Well-being

«Lifting mattresses, vacuuming, cleaning bathrooms – these are very strenuous tasks», says Oxana, who used to do weightlifting. «Using the right technique is part of our craft. I show everyone who starts with us how to lift properly.» In addition to technique, physiotherapist Sandra Deicke also focuses on targeted strengthening exercises: «Good leg and back muscles, as well as a certain flexibility, are essential for housekeeping tasks. The morning warm-up can already make a big difference.»

Team Spirit and Motivation as a Recipe for Success

Sandra Deicke regularly visits the Fred Hotel, brings aids like knee pads, and checks in on how the employees are doing. Occasionally, she organizes small challenges with prizes, such as a stair run competition. Oxana and her team are thrilled: «We had fun and felt really sporty. These moments are very motivating, create a good atmosphere, and bring us closer together.» Goal achieved? «Yes», says Fred Tschanz CEO Domenic Zembrod, who initiated the offer. «And that’s why our collaboration with Sandra continues.»